FAQs


How long will it take to receive my order?
Once you place your order, please allow 3-5 business days to process your orders. After that, it will take 12-20 business days for delivery in the United States, and 15-30 business days for international orders (depending on location)
When will my order be processed?
All orders are handled and shipped out from our warehouse in China. Please allow extra time for your order to be processed during holidays and sale seasons.

 I ORDERED 2 DIFFERENT ITEMS - WHY DID I ONLY RECEIVE ONE? Some of our products have different processing times. In order for us to get your products to you as fast as possible, some of our products may ship individually. In general, this won’t happen if you ordered the items in the same order. But this will often happen if you order the items in separate orders. Don't worry, in any occasion all of your items will come to you.

I PLACED AN ORDER BUT I DID NOT RECEIVE A CONFIRMATION E-MAIL
This can happen for one of two reasons. First, kindly check your spam folder to see if it ended up in there. If it has not ended up in there, it is most likely a technical issue. In this event please contact us through the "Contact Us" tab on the home page and we'll sort it out.

I MESSED UP MY ORDER DETAILS OR PRODUCT DETAILS! CAN I CHANGE IT?
If this occurs please contact us as soon as possible and we MAY be able to change it yet. We can't make any promises. According to our Terms of Service, the customer is responsible for entering the correct information. If the order has been processed and sent before we're made aware of the mistake we can't do anything to change it & this is not a valid reason for a refund as per our refund policy.

MY SHIPPING & HANDLING TIME IS TAKING A WHILE... IS THIS A SCAM?
Let us reassure you that this is absolutely not a scam. Our products are mass produced which can cause an out of stock occasion which can delay your order. If this has happened, you should have been notified. If, truly, your order is getting late please contact us and we will research it deeper. We thank you for your patience and understanding   -SF PRODUCTS- 

WHEN WILL I RECEIVE MY REFUND?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven't received a credit for your return yet, here's what to do:
Contact the bank/credit card company. It may take some time before the refund is posted to your account.
HOW DO I CHANGE OR CANCEL MY ORDER?
Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any orders that have already been packed or shipped cannot be modified or canceled.
Will shipping be covered for my returns?
All return shipping fees and other miscellaneous fees are the responsibility of the customer
What if the item(s) I received are defective/incorrect/damaged?
Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.